Frequently Asked Questions
Q: What are your business hours?
A: We are open from Monday through Friday between the hours of 8:00 a.m. to 4:00 p.m.
Q: How may I contact you?
Q: How do I send audio/voice files to you to be transcribed?
A: Simply go to the website’s “Upload Files” Page, and follow the instructions there. This page is dedicated to uploading audio files directly and securely.
Q: Will you set up documents to your clients specifications?
A: Yes. In fact, clients are asked to send samples of how they want their documents to be transcribed or formatted whenever possible. We do custom formatting using the client’s templates and letterheads as well, upon request.
Q: How long will it take for the completed transcript to be returned to me?
A: Turnaround time for transcription work is typically within 1 to 3 days; the completed transcribed document will then be sent to the client.
Q: What is your rate or cost?
A: The pricing for medical transcription work is USD $0.05 per line. General transcription is USD $0.05 per line.
Q: How safe is your system?
A: All documents in our care are regarded as private and confidential, and we are fully compliant with HIPAA regulations.
Q: How will I know when my transcribed documents are completed and ready to be collected?
A: You will receive the completed document; this will be accompanied by an invoice for the transcription work done. Please look over the document carefully and ensure all is in order before signing off on the document.
Q: Do you require clients to sign a contract?