“It is impossible to go through life without trust: that is to be imprisoned in the worst cell of all, oneself.”  Graham Greene

When I was in my late twenties, I had an interesting experience.  At the time, I was teaching at a high school, which was unusually situated.  There was a road before the school, which was where you entered the compound, and behind the high school was a primary school.  Adjacent to and behind the primary school was a big empty lot which was used as a dump.  There was the usual garbage as well as mounds of dirt.  Just behind the dump was a road so there were two ways you could enter and exit this dump; from the front or from the rear.

I was warned by a colleague that I should not walk through this dump, as it was a dangerous place.  I could understand why people used it, but it was not exactly regular thoroughfare.  In fact, any well-thinking, security conscious person would have avoided it.  Despite that, sometimes I would walk there, instead of walking the longer route to the bus stop, simply because it was quicker. The dump reminded me of a land form with hills and valleys.  When you were on the peak of one of the mounds, you had a wide view of the surroundings; you could even see the road below.  However, when you were between two mounds or hills, you would be unable to see much.

One day, as I was making my way across the dump, I was on one of the peaks when I saw a group of young men coming towards me.  There was something about these youngsters that made me think twice.  The thought came to me that I should turn around and head in the direction from whence I came.  I was actually fearful!   I had to make a decision and quickly.  I remembered reasoning that I was too far into the dump to turn back, plus the men had already seen me, that was obvious.  For some reason, I made the decision to proceed.  And I do admit there was some fear there …that is an understatement, I was fearful and I certainly did not trust them.

As I descended the mound I did not look at them, and then came the moment of truth!  I was face to face with them and we walked towards each other.  And guess what? They walked past me!  They did not even seem to notice me.  The young men were absorbed in what seemed to be a discussion, talking among themselves, totally oblivious to me.  My fears were unfounded.

As I exited the dump, I spotted a car parked on the road.  There were two men inside.  To my surprise they asked me, “Are you okay?”  They explained they were driving by, when from the road they saw me on top of one of the mounds.  At the same time, they observed the youths coming towards me in the middle of the dump.  So they decided to stop and wait for me, to ensure that I was okay.  Imagine that!  I thanked them.  From time-to-time, I remember this experience and it is always heartwarming.  I was deeply touched; this incident did have a profound impact on me and my willingness to trust others.

Trust is an important component in our interactions with others, whether personally or professionally.  We lose out on so many valuable and meaningful relationships due to our inability to trust.  Yes, people have flaws, but many persons in our sphere often mean us well, want to see us succeed, and are even willing to help us!   They often believe success for us means that it is possible for them as well.

Medical transcriptionists are entrusted daily with patients’ protected health information (PMI) and it is important not to breach this trust.  Confidentiality is an important trait to possess as a medical transcriptionist (MT).  The patients’ medical record should be held in the strictest confidence and should not be disclosed to unauthorized individuals.  When clients utilize the services of a MT, a certain level of trust and professionalism is expected.  There are regulations and guidelines in place to help us achieve this.  Security is important; the patients’ health information must be kept securely and not compromised.  Integrity, confidentiality, privacy and trust are important principles in medical transcription.   In this profession, trust is not a trivial matter.




Caution: You are working with Protected Health Information!
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